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Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Royal Mail or Courier with tracking and drop-off without signature. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

We have just updated shipping prices, please find our new shipping prices below.

The price of the shipping depends on the total weight and volume. All weights are shown on product pages on the website.

We had to follow the new size guides of small parcels introduced by Royal Mail in April 2013.
This means that items that exceed 45cm x 35cm x 8cm or 16cm x 16cm x 16cm or rolled shaped 45cm x 8cm can no longer be sent as a small parcel in a post in and will be shipped via courier. We added a line in product description indicating that such product will be sent via courier.

Here is a quick list of some of the products that will have to be shipped via courier under the new size guides:

Romantic Candle Holders (RomCH except 01, 02, 04)
Wooden Classic Candlesticks (BCST, from 05 upwards)
Alice's Follies Collection (AFOL)
Angel Boxes (AngelB)
Keepsake Boxex (KeepsB)
Dreamcatcher Pictures (DCPic)
80ml Crystal Ball (Cball-08), Bamboo Wind Chime (BbamC-02), Incense Holder ISH-157

UK

Zip/Postal   Code

Weight

Shipping   Price
  (ex VAT)

Shipping   method

UK Mainland

0-1000g

£2.29

Post

UK Mainland

1001g and over

£4.25

Courrier

 

Zip/Postal   Code

Weight

Shipping   Price
  (exl. VAT)

Shipping   method

Channel Island

0-1000g

£2.29

Post

Channel Island

1001-2000g

£4.25

Post

Channel Island

2001g and over

£15.00

Courrier

 

Zip/Postal   Code

Weight

Shipping   Price
  (exl. VAT)

Shipping   method

Outer Hebrides

0-1000g

£2.29

Post

Outer Hebrides

1001-2000g

£5.45

Courrier

Outer Hebrides

2001g and over

£7.45

Courrier

 

We also ship abroad. All shipments are sent via  courier. Our shopping cart has been updated and calculates shipping automatically.

 


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